Support
Support & maintenance
Reliable operations depend on disciplined upkeep covering patch rhythms, backup verification, thermal checks, and security posture reviews. Astra delivers practical IT support and infrastructure maintenance that fits how your team works.
What we cover
- Remote monitoring hooks for networking and critical servers (tooling agreed per client).
- Backup job verification and restore drills for NAS / hybrid / cloud configurations.
- Rack and UPS visual health checks, cable strain inspection, and environmental alerts.
- Security firmware updates for firewalls, VPNs, and selected CCTV/access platforms.
- Azure / Microsoft 365 hygiene: licensing alignment, conditional access reviews, mailbox hygiene.
- Lifecycle planning for when to refresh switching, storage, or surveillance tiers.
Engagement models range from ad-hoc escalation to scheduled visits across Beirut and Lebanon. Share your SLA expectations and we will propose a pragmatic plan tailored to those targets.